** SECRET CLEARANCE REQUIRED TO START**
**U.S CITIZENSHIP REQUIRED**
Help Desk Analyst in support of a NOC Environment.
The NOC Remedy / Maximo Analyst will handle all in-bound telephone traffic and create/maintain Maximo tickets documenting issues accordingly. Provides first line of communication for a complex 24x7x365 high-profile Operations Center.
Day-to-day Maximo ticket creation, escalation, status verification and reporting;
- Collecting and reporting NOC system logs as required;
- Generating, analyzing and resolving issue tickets utilizing Maximo ticketing systems;
- Conduct regular review and situational awareness discovery regarding ongoing and resolved outages, assisting NOC personnel as needed;
- Follow and help maintain Operations Procedures and Desk Instructions;
JOB SKILLS: Excellent verbal & written communication skills are mandatory. Maximo ticketing system experience in a technical support/call service desk environment is required.
7+ months — possible extension and possible FTE opportunity.
Requirements
What you'll need
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