Customer Training Specialist

JOB DUTIES:
Conduct training needs analysis (TNA) to evaluate customer technical training needs to determine appropriate training content, objectives, design. Develops, conducts and evaluates effectiveness of technical training.

Uses specialized software technology to research, configure, maintain, update and develop new and existing media and materials.

Gather data to support complete proposal development activities.

Work under general direction.

JOB SKILLS:
Interface with customers and suppliers to define and interpret requirements for requested products or services.

Perform training task analysis.

Evaluate and modify, when necessary, course content and training methods.

Execute training requirements for the CH-47 product line in the classroom, on simulators and with the actual hardware and associated software.

Prepare courses including course materials and technical/training manuals that reflect the customers actual aircraft configuration.

Prepare lesson plans.

Teach technical material including all major CH-47 rotor/drive, hydraulic, flight control, powerplant/apu and aircraft systems and structures including composite material repair for organizational and intermediate level maintenance.

Use adult learning techniques and advanced presentation and instructional methods; such as, computer based training (CBT).

Applicant must have strong communicative and presentations skills can and through observation and written evaluations, determine that a student has an understanding of materials covered during conduct of training and is proficient in the performance of relative tasks with or without additional instructional intervention.

In addition, an in-depth knowledge of IMI, ADL and SCORM conformant processes used in the development of training materials as defined by best contractor format, MIL-SPEC or an ISD approach to training materials development is a plus.